How often has it been said that some people have selective hearing, selective memory, don’t read the whole email, or don’t get the point? Is it the message it fault, or perhaps the way it is written?
In 1997 a civil servant was disciplined for admitting that the government could use a big news story to their advantage – an ideal opportunity to release some bad news so it wouldn’t get any coverage. I’m sure it happens regularly, whether the news is smothered (as was the case here) or disguised with weasel words (as was the case in the rise in alcohol duty in the budget last week). Unless we are being particularly careful we can simply see or hear what the other person wants us to hear.
But there is a counterpoint: Continue reading